STORE POLICY
CUSTOMER CARE
We're here to help, before and after you buy.
Got a Question?
Whether it's about sizing, an order you've placed, or something you're just curious about before buying, our team is happy to help. Get in touch via our Contact page — we aim to respond within 24–48 hours.
Sizing Help
Not sure which size to choose? Check the size guide on each product page, or reach out to us with your measurements — we're glad to help you find the right fit before you order.
Order Support
Need to change or cancel an order, update a delivery address, or check on a late parcel? Contact us with your order number and we'll sort it out as quickly as we can.
Product Care
To help your pieces last, please follow the care instructions listed on each product page. A little care in how you wash and store your clothes goes a long way.
We're Listening
If something about your experience with us wasn't quite right, we'd genuinely like to know. Your feedback helps us do better.
PRIVACY & SAFETY
At Adalene, we know that shopping with us means trusting us with a little bit of your personal information — and we don't take that lightly. This policy explains what we collect, why, and how we keep it safe. We've tried to keep it simple and honest, because that's how we'd want it explained to us too.
What We Collect
When you shop with us, browse our site, or sign up for our newsletter, we may collect things like your name, email address, delivery address, and payment details. We only ask for what we actually need to get your order to you and make your experience smoother.
How We Use It
We use your information to:
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Process and deliver your orders
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Keep you updated on your order status
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Respond to questions or requests you send us
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Send you our newsletter, but only if you've opted in — and you can unsubscribe any time
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Improve our site and the way we do things, based on how it's used
PAYMENT METHODS
Prices shown at checkout include applicable taxes.
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.